Expériences professionnelles

• Service Manger/ Technical Expert @ Sodra Motor /Hyundai Mauritania November 2019 - Till now

   Developing & implementing quality processes and standards for ensuring high level of customer satisfaction.  Maintaining and developing the profitability of the service department by closely monitoring all aspects of the performance, seeking opportunities for improvement & implementing effective improvement actions; maintaining automotive records by recording problems and corrective actions planned.  Ensuring maximum revenue for the department by professional expertise and decision making skills; ensuring planning & coordination between various sections of department.  Verifying warranty and service contract coverage by examining the records & papers; verifying estimates by costing materials, supplies, and labors; calculating customer's payment, including deductibles.  Conserving customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.  Conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules as well as keeping the service process running.

• Service Manager/Technical Advisor @ Balaji Hyundai , Muzaffarpur India October 2018 - November 2019

  Balaji Hyundai is one of the top Authorised dealership of Hyundai Motor India Ltd. And I handled the all service operations there . 1. Dealing with the customer concern. 2. How to Improve CSI . 3. Managed all the staff according work load . 4. Marketing and advertising. 5. Maintain all KPI regarding Service. 6. How to Increase revenue with high productivity.

• SERVICE ADVISOR @ Triumph Hyundai , Gurgaon, India July 2013 - October 2018

   Attend Customer and give estimation for repair.  Monitored the quality of work in the Service Floor.  Coordinated with ‘Part Department’ for special requirements of the parts.  Calculated daily productivity & the business generated by Repair Orders and reported the same to Service Manager.  Conducted Hyundai Six Step procedures to achieve maximum customer’s satisfaction.  Took necessary action for reducing customer complains in very short span of time.  Ensured that the targets meet the TSB guidelines in service floor & reception area.